Slyman Bros return and refund policy
Special order items are non-cancelable once purchased, even
if the item is still on a backorder status with the
manufacturer. Slyman Bros does not control the supply chain,
delays, and estimated dates given to us at the time of
purchase. Special order items are considered; any items with
a long lead time, special color, items not stocked in Slyman
Bros local warehouse, every luxury UMRP brand, Summit brand,
Samsung brand, hood inserts, and blowers.
- Out-of-box inventory is non-cancelable.
30-day return policy. All returned items may be subject to a
20% restocking fee. If an item is missing parts and/or used,
it is non-returnable. *See manufacturer warranty if the
product is defective or needs repair.
All special order items and out-of-box inventory are
All trim kits, hoods, AC units, appliance accessories, and
install parts are non-returnable.
Holding In-Stock Items
All new items must be delivered/picked up within 90 days of
arriving at Slyman Bros warehouse. If you cannot take
delivery within 90 days, your items will go to the next
order in-line and then be re-ordered (special order
appliances are excluded from this and will be held).
All out-of-box inventory must be delivered/picked up within
seven days of the purchase date.
The customer is subject to a $85 return trip fee per
additional trip if…
Slyman Bros cannot complete the job on the
installation day due to the site being not ready.
- The customer ordered the wrong size appliance.
The customer was not home to receive the scheduled
Standard Install Prices
Slyman Bros charges for standard install prices and parts
only, any work/parts past a standard installation will be
additional charges. This may require additional trips to
complete the installation. See “Slyman Bros Delivery/Install
guide” for reference to a standard installation.
All rebate claims and payments are exclusively between the
issuer (not Slyman Bros) and the consumer. The consumer is
responsible for filing within the dates stated in the
rebate. If the items are not delivered before the qualifying
dates, submit your rebate with no serial number. All rebate
claim issues/questions must be handled directly with the
issuer (not Slyman Bros).
Cosmetic damage and/or property damage must be reported at
the delivery time; by signing the delivery document, you
agree to this and forfeit your right to claim damage.
Manufacturers typically give 15-30 day cosmetic damage
warranties, which are handled directly through the
manufacturer; if failure to refuse delivery or signing and
Availability dates rely solely on the manufacturers and not
Slyman Bros. Estimated dates can change without notice, we
only promise to contact you to schedule delivery once the
item arrives at Slyman Bros warehouse.
Manufacturer warranties are directly through the
manufacturer, who holds full responsibility for warranty
claims starting on the day of delivery. Slyman Bros does not
warranty any product.
Extended protection plans are through a third-party company,
and the customer will receive information through email up
to 4-8 weeks after the delivery date.