Slyman Bros return and refund policy

Cancelation Policy

  • Special order items are non-cancelable once purchased, even if the item is still on a backorder status with the manufacturer. Slyman Bros does not control the supply chain, delays, and estimated dates given to us at the time of purchase. Special order items are considered; any items with a long lead time, special color, items not stocked in Slyman Bros local warehouse, every luxury UMRP brand, Summit brand, Samsung brand, hood inserts, and blowers.
  • Out-of-box inventory is non-cancelable.

Return Policy

  • 30-day return policy. All returned items may be subject to a 20% restocking fee. If an item is missing parts and/or used, it is non-returnable. *See manufacturer warranty if the product is defective or needs repair.
  • All special order items and out-of-box inventory are non-returnable.
  • All trim kits, hoods, AC units, appliance accessories, and install parts are non-returnable.

Holding In-Stock Items

  • All new items must be delivered/picked up within 90 days of arriving at Slyman Bros warehouse. If you cannot take delivery within 90 days, your items will go to the next order in-line and then be re-ordered (special order appliances are excluded from this and will be held).
  • All out-of-box inventory must be delivered/picked up within seven days of the purchase date.

Trip Charges

  • The customer is subject to a $85 return trip fee per additional trip if…
  • Slyman Bros cannot complete the job on the installation day due to the site being not ready.
  • The customer ordered the wrong size appliance.
  • The customer was not home to receive the scheduled delivery

Standard Install Prices

  • Slyman Bros charges for standard install prices and parts only, any work/parts past a standard installation will be additional charges. This may require additional trips to complete the installation. See “Slyman Bros Delivery/Install guide” for reference to a standard installation.

Mail-In Rebates

  • All rebate claims and payments are exclusively between the issuer (not Slyman Bros) and the consumer. The consumer is responsible for filing within the dates stated in the rebate. If the items are not delivered before the qualifying dates, submit your rebate with no serial number. All rebate claim issues/questions must be handled directly with the issuer (not Slyman Bros).

Damage

  • Cosmetic damage and/or property damage must be reported at the delivery time; by signing the delivery document, you agree to this and forfeit your right to claim damage. Manufacturers typically give 15-30 day cosmetic damage warranties, which are handled directly through the manufacturer; if failure to refuse delivery or signing and confirming delivery.

Backorders

  • Availability dates rely solely on the manufacturers and not Slyman Bros. Estimated dates can change without notice, we only promise to contact you to schedule delivery once the item arrives at Slyman Bros warehouse.

Warranty

  • Manufacturer warranties are directly through the manufacturer, who holds full responsibility for warranty claims starting on the day of delivery. Slyman Bros does not warranty any product.
  • Extended protection plans are through a third-party company, and the customer will receive information through email up to 4-8 weeks after the delivery date.