Returns, Refunds and Other Policies

Qualifying orders can be canceled within 48 hours of being placed for a full refund.*

The following items are labeled "non-cancelable" and cannot be canceled once the order is placed:

• Special orders
• Floor models
• Open Box models
• Hoods and blowers
• Trim kits
• Accessories
• Pedestal
• Small appliances
• Products made by the following brands: Subzero, Wolf, Cove, Thermador, Viking, Monogram, AGA, Asko, Jenn-Air, ILVE, Verona, Bertazzoni, True, Summit, ULine, Elica, Samsung, Forno, Coyote, Hestan, Blaze, Lynx.

A customer signature is required at purchase for all non-cancelable items to confirm understanding of the special terms.

Slyman Bros is committed to making you happy before, during, and after every purchase. If you are not 100% satisfied with your purchase, you can request for a return or exchange within 30 days of receipt of the product. *Some exclusions apply. See below for details.

• Non-cancelable items cannot be returned or exchanged.
• All returned or exchanged items should be in the same condition they were received.
• All returns and exchanges are subject to a minimum 30% restocking fee. Prior to refund, all product must be received into Slyman Bros Distribution Center. Original delivery, install, and mileage fees are non-refundable if applicable. Refunds for returned items will be processed once the product has been received and inspected, ensuring it meets return criteria.

If you have any concerns after installation, our Customer Experience Team is here to assist you. You can reach them at help@slymanbros.com

To request a return or exchange, please contact your sales representative

• Availability dates rely solely on the manufacturers and not Slyman Bros. Estimated dates can change without notice, we only promise to contact you to schedule delivery once the item arrives at the Slyman Bros warehouse. We can offer in-stock alternatives if delayed continuously.
• You cannot cancel an order due to backorder or long lead time if the product is non-cancelable.

• All new product(s) must be delivered or picked up within 30 days of being in stock. If you fail to schedule delivery within 30 days, your product(s) will go to the next order in line and then be re-ordered. This may result in delays if the product is on backorder status at the time of re-order or reselection at the current price if the product becomes discontinued.
• If your order contains a non-cancelable item, you are required to receive delivery or pick up within 30 days of the product arriving at Slyman Bros warehouse. Your order will be automatically scheduled for delivery if not scheduled prior by you.
• All open box and floor model purchases must be delivered or picked up within 7 days of the purchase date.

• We charge for standard installation only in favorable conditions. Our crews connect appliances. Our standard installation price does not include remodeling or modifying your existing space for the appliance to fit. Your site should be capable with the product you purchased.
• When you purchase an appliance with installation, we deliver and install on the same trip. Your site needs to be ready and utilities turned on and in good working condition for proper testing. Any return trips will be assessed a $125 trip charge for each visit and any other costs associated.
• We only install appliances to brand new install parts only. We cannot reuse existing parts.
• We will not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing, or venting not up to code . We will refuse to touch or connect to any faulty connections if it is visible prior to removing your old appliance and connections.
• We reserve the right to refuse delivery and installation of any product when deemed necessary and out of our scope of work.
• We offer a 30-day guarantee on installation performed by us. If the installation fails due to normal use, our team will come out free of charge to fix the installation. Our guarantee is voided if your appliance is moved, un-installed, or not used in the intended way after the original installation date and you will be charged a fee for our crews to fix or re-install the appliance.
• We require at least a 24-hour notice for rescheduling your delivery. Your order is pulled and staged in our warehouse a day prior to your delivery date. The less moving around your appliances, the less opportunity for damage to occur. You will be assessed a $125 trip charge if you miss your scheduled delivery appointment.
• Delivery windows cannot be requested when scheduling your delivery date. Our delivery trucks are automatically routed in the most efficient way by zip code and piece count. If you are not available in your given delivery window, you can reschedule your delivery for a different available day. We will not be able to adjust the time frame.
• By signing the delivery, you are acknowledging you received your product(s) in good condition and everything associated with the delivery and installation has been completed to your satisfaction.
• If the new appliance cannot be tested due to utilities not on, the customer is responsible for testing the appliance and accepts full liability for checking for leaks and defects and any costs associated with property damage.

• If the delivery team damages any of your personal property during the delivery process it must be reported to the driver before the delivery team leaves the property. The driver will immediately report the damage to his supervisor and the delivery company will be in contact to determine the best course of remedy.
• Exclusions: We will not accept responsibility for damage to any corroded pipes, hoses, faulty connections, plumbing, or venting that is not up to code. The delivery team reserves the right to refuse connecting or disconnecting appliances if the existing fittings are deemed faulty prior to removing or installing your appliance. If our crews cannot properly test the appliance due to site unreadiness, and property damage occurs, we will not be held liable for any costs of repairs.

Cosmetic damages must be reported within 48-hours from your original delivery or pick-up date. Damage claims reported after the 48 hour delivery/pick-up timeframe are subject to manufacturers' cosmetic damage policy. You will be required to work directly with the manufacturer to resolve the issue.

Cosmetic damage claim procedures are as follows:

1. Products installed or delivered inside and unboxed, must be inspected immediately. If cosmetic damage is found, it must be immediately reported to the delivery team. If damages are found and reported, you will be contacted by the Customer Experience team within one business day. By signing for the delivery, you acknowledge acceptance of the appliance and forfeit any future claims related to pre-existing cosmetic damage.
2. Products dropped off in-box or picked up at the warehouse must be unboxed and inspected within 48 hours of receipt. Any cosmetic damages found and reported within the 48 hour window, will be eligible for resolution. To report an issue, please call the Customer Experience department at 314-279-7636 or emailhelp@slymanbros.com. Once the 48-hour window has passed, You will be required to work directly with the manufacturer to resolve the issue.

• Missing parts or accessories must be reported within 48-hours from your original delivery or pick-up date. We are unable to guarantee complimentary parts from the manufacturer beyond the 48 hour reporting window.

• If the product is installed by a third party or issues arise after the original installation, an in-home manufacturer service call is required to assess the problem. If it's determined that the issue is due to faulty installation (not performed by Slyman Bros), existing facility issues, or user error, you will be responsible for any associated costs the servicer issues.
  Please note: Only a trained and factory-certified technician can officially diagnose a product as defective.
• For products delivered with cosmetic imperfections, Slyman Bros. reserves the right to first issue the necessary parts and arrange for service in collaboration with the manufacturer under warranty.
• If your appliance remains under manufacturer warranty but continues to experience issues after at least three completed service calls without resolution, Slyman Bros. Customer Experience will assist you in escalating the complaint with the manufacturer to expedite resolution. Please reach out to help@slymanbros.com for further assistance.

• All rebate claims and payments are exclusively between the issuer (not Slyman Bros) and the consumer. The consumer has full responsibility for filling out all applicable rebate forms and submitting them as per the terms, conditions, and deadlines listed on the rebate form. You must receive delivery of the product prior to the deadline. If the product is on backorder, you will need to submit the rebate without serial numbers and notify the rebate company which will extend the deadline. All rebate claim issues/questions must be handled directly with the issuer (not Slyman Bros).

• All products sold by Slyman Bros are covered by a standard manufacturer warranty (unless otherwise noted). For coverage details and how to file a claim, please refer to the product owner's manual or warranty letter that comes with your product. Or visit the manufacturer's website. Or contact our customer experience team at help@slymanbros.com and they will gladly assist you.
• Residential appliances installed not in a single-family residence most likely will void the manufacturer warranty.
• The manufacturer warranty period starts on the day your product is delivered or picked up. It does not start on the date of installation if your product is installed at a later date. We cannot manipulate delivery dates to extend warranty coverage.
• Slyman Bros does not warrant nor manufacture any products. You shall not hold Slyman Bros responsible for any defective products requiring service, products not operating in their intended way, paying out compensation, and any property damage caused by a defective product. Slyman Bros will assist you within our control to resolve any warranty issues you may occur with.

• Our extended protection plans are provided through Mulberry and EPIC Protect. To start a claim, you will need to submit all required documentation and follow the proper steps on their online customer portal.
• If purchased, your plan starts on the day of delivery or pick up and ends once the term length is up. The plan will overlap with the standard manufacturer warranty. You will need to contact the manufacturer first for service inside the manufacturer warranty period and then the extended protection plan company if your extended protection plan covers more than the manufacturer warranty. If your appliance is outside of the manufacturer warranty period but covered under the extended protection plan, always start and file a claim with the extended protection plan company. You will not be reimbursed for any repairs not initiated by the extended protection plan company.
• Residential plans cover appliances located in a single-family residence.
• Business plans cover appliances located in commercial or business settings.
• Extended protection plans are non-refundable once the product associated with the plan has been delivered.

• For in-store purchases, we accept all major credit cards and debit cards up to $30,000. We offer no interest financing options through Synchrony Financing on qualified purchases (please see Synchrony terms and conditions for further details). We accept personal and cashier checks, ACH, and cash with no limit. To protect us and the consumer, you must present a valid photo ID at the time of purchase with your payment method that matches.
• For online purchases, we accept all major credit cards, debit cards, and ACH.
• For orders paid by personal checks, delivery cannot be scheduled or picked up until the check clears the bank and the money has been received into our account.

We will not be beaten on price while still offering the advantage of purchasing from the most trusted appliance dealer, Slyman Bros. At the time of sale, we'll match the current advertised product price of any competitor that services our area. The product must be the exact match, in brand-new condition, and available immediately. We match our online prices on in-store purchases.

• You must contact Slyman Bros for resolution before disputing any charges with your third-party payment method (credit card, debit card, financing companies).
• You cannot dispute any charges for reasons outside of our control and that goes against our company policies. When placing an order, you are agreeing to our terms and conditions and authorizing the transaction to be processed.
• If a dispute has been filed, we have the right to take legal action against you and collect any additional fees associated with this action.

• We have the right to cancel and refund any order for the full purchase amount due to any pricing or product errors. We rely on third-party data and errors can/may occur due to the excess amount of data being used.